Frequently
Asked Questions
US-Bingo.com's
Policies and Practices
The Following is a Summary of US-Bingo.com's
Policies and Practices.
If you have any other questions regarding our business policies and
practices, please feel free to contact us TOLL FREE at 1-866-7-BINGO-7.
We want to make your shopping experience with us a pleasant one, so
let us know what we can do to help! |
| Our
Returns Policy WE TRY HARD TO PLEASE OUR CUSTOMERS.
Items purchased from US-Bingo.com may be returned or exchanged
upon receipt of a Return Merchandise Authorization number (RMA #)
from US-Bingo.com Please call and speak to a customer representative
to obtain your RMA #. The following conditions apply:
We cannot accept returns of custom items, used items or items returned
more than 30 days after delivery.
On items where the "Date Needed" field has been filled
in, the items may NOT be returned after the specified date needed.
We do NOT refund the shipping cost and there is a 20% restocking
fee unless the return is a result of our error.
NO RETURNS WILL BE ACCEPTED WITHOUT THE RMA NUMBER PROMINENTLY
DISPLAYED ON THE BOX |
| Does
US-Bingo.com Share the Information It Receives? Information
about our customers is an important part of our business, and we
are not in the business of selling it to others. We do not share
information about our customers except when we believe release is
appropriate to comply with law; or to protect the rights, property,
or safety of US-Bingo.com, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection
and credit risk reduction. |
| How
Secure Is Information About Me? We work to protect
the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers
when confirming an order.
It is important for you to protect against unauthorized access to
your password and to your computer. Be sure to sign off when finished
using a shared computer. |
How
long does it take to get my order
We ship almost 90% of our orders on the day they are received. Occassionally
it may take a day or two to ship if the product is temporarily out
of stock. We will notify you by phone or email if there is some reason
why the delay may be longer, and give you the option of selecting
an alternative product, canceling the order, or waiting for the projected
delivery date. Please let us know if you need something by a specific
date. We will ship overnight or second-day upon request for an additional
shipping charge. Orders are Generally sent using Fedex
which can take up to 4 days to reach anywhere in the continental U.S.
Click
here to view shipping
map.You will receive tracking information by email
as soon as the item is shipped, and can keep posted about the progress
of your order by logging in using the email address you gave us when
you placed the order. |
How
late can I get my order in to have it ship the same day?
If there is no problem with verifying the billing and shipping information
and the credit card goes through, and all items are in stock, we will
ship the same day so long as the order is received by 3:30 PM Eastern
Time. Upon special request, it is often
possible to ship the same day even for orders received later. Please
call if you require this service. |
Can
you ship my order to an address other than the billing address?
Yes we can, Simply fill out your shipping information when checking
out. |
Can
you ship to my P.O. Box?
Yes! All P.O Box and APO requests will be sent via U.S. Postal
service. Note that this will probably delay delivery of your order! If it is important to get your order quickly - please give us a street address so we can use Fedex. |
Can
you ship overseas?
Yes! All overseas requests will be sent via the quickest possible
method to suit your needs. |
